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ORDER INFORMATION |
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- SHIPPING
All of our orders are shipped in plain brown bubble envelopes. Large orders (more than 12 titles) are shipped in boxes with packaging peanuts. We will ship anywhere in the world inclduing PO Boxes. Shipping and handling charge in the US is $3.00 per order regardless of the number of titles ordered. Orders placed in Canada are charged $3.00 PER title. All other orders sent to countries outside the US or Canada are charged $7.00 PER title. US residents who have paid for delivery confirmation can track that shipment after logging into their account (provided they have opted to have their information recorded).
- DVD FORMAT
All the DVDs on this site are recorded in the DVD-R format. This format will play on most but not all DVD players made after 2001. A select few models made before 2001 will play them as well. Please check your owner's manuel to see if you player can handle DVD-R discs. You may also check THIS WEBSITE to search for your model and find out if people have reported it plays or does not play DVD-Rs. These discs ARE NOT DVD+R dics, they are DVD-R - there is a difference. Currently, our discs are ONLY available with NTSC - REGION 1 encoding. Below is a map of the world showing regional availability. These discs WILL play on players that recognize Region 1 encoding or those units which have been hacked to ignore region encoding.
- VHS FORMAT
All of are titles are in the NTSC format (not to be confused with VHS - all titles [NTSC, PAL, SECAM] are in the VHS format - we do not offer any BETA type titles). We are not able to offer PAL or SECAM format titles. If you are not sure which video standard your country is on, please use the selection option below. Also, many countries offer multi-standard VCRs so please check with your manufacturer.
- PAYMENT
We accept the following credit cards: 
The above credit cards may be used with our online shipping cart system or by calling our TOLL FREE order hotline at 1-877-746-4834. We also accept check and money orders (cash sent at your own risk). Mail order forms can be generated in the CHECKOUT section of the shopping cart. Credit card charges will show up on your statement as SATURN VIDEO. If you plan on calling in your order, the best time to call is between 9:00am and 3:00pm CST. If you call and there is no answer then all of our operators are busy, please try again later. If you are placing an order by mail, please make your check / money order out to: SATURN VIDEO. The mailing address for mail orders (printed on the mail order form) is:
Pluto Video
PO Box 613
Wildwood, MO 63011
- DELIVERY TIMES
Orders must go through three stages, confirmation, processing and shipment. Normally, it takes us 1-2 BUSINESS days to process an order in-house (depending upon how many orders are before yours). During peak times (ie: Christmas) that time may be extended to 2-4 business days. AFTER the title is processed, we send it out. Titles sent within the US generally take 2-4 business days depending upon what part of the country you live in. Orders to Canada generally take from 5 - 10 business days and orders to other countries generally 7 - 14 business days. Canadian and Overseas orders depend solely upon customs. Please do not assume a best-case scenario (1 day to process, 2 to ship) on every order. You best bet is to elect to have your information saved when making an order and then by logging into your account you will be able to track your order every step of the way.
- DEFECTIVE TITLES
We are aware that the post office may make mistakes in the transportation of titles (run them by a magnet, throw them into a wall, etc.) When this happens and you receive a defective title please follow these steps and keep these rules in mind:
- Contact us about the damaged title by e-mail. Include in the e-mail your full name and a complete description of the problem with the title as well as the title name.
- We will exchange defective titles for SAME title only. No exchanges. No refunds.
- We may ask you to send the title back to us in order to examine the problem. If the post office has run the title by a magnet and we show them the title then they can take steps to correct the problem. Otherwise, if we just send another title they will run it by the same magnet. In this event you, the buyer, accept full reasonability for any charges incurred in sending the title back. You may send it however you wish (ie: book rate, first class).
- A defective is defined as titles that won't play, have no image / sound or are physically damaged in transit. If you don't like a title or you accidently ordered the wrong title or a duplicate title, it is not defective and is not covered by this exchange policy.
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